Example pricing
- ✓ Full SyncWords Live platform access
- ✓ All enterprise features included
- ✓ Real-time captions, subtitles & audio translations
- ✓ Hours charged per language, per output
All rates include standard support (Mon–Fri, 8 AM–8 PM ET). All pricing is indicative and subject to change in accordance with your contract. Hours are charged per language, per output (captions, subtitles, or dubs). Contact sales for custom volumes, multi-year terms, and enterprise agreements.
What that looks like in practice
Hours are charged per language and per output — each subtitle track or dub counts as its own hour.
- $30
- One hour of AI captions for a live event, pay as you go
- $108
- One hour of live video with English captions, Spanish and French subtitles and a French audio dub — four output hours on a 60-hour plan
- from $9
- per hour at 24/7 scale, on a 9,000-hour annual plan
Pricing frequently asked questions
How is usage calculated for billing?
Usage is billed in hours of media, charged per language and per output. A one-hour session delivering Spanish and French subtitles plus a Spanish dub counts as three hours against your plan. Your effective per-hour rate drops as you commit to larger volumes.
How long is a pre-pay subscription valid?
Your pre-paid package is valid for a full year from the date of subscription. Use any amount of your purchased hours at any time during that year , there is no monthly cap or expiry inside the term.
What happens if I use up my committed hours before the year ends?
Contact us before your hours run out to switch to a different subscription. Moving to a larger package keeps your service running without interruption and applies the better rate to your remaining volume.
Is there a free trial?
Yes. Contact us to request a trial session. We will set up a live demo and a trial for your specific workflow before you commit to a plan.
What is included in the SLA for Broadcast and Enterprise plans?
Broadcast and Enterprise plans include a 99.99% uptime SLA with financial remedy for downtime, 24/7 monitoring, and a dedicated success manager. Enterprise plans include custom SLA terms and a dedicated engineering contact.
Can I upgrade or downgrade my plan mid-contract?
Yes. Plan upgrades take effect immediately. Downgrades take effect at the next renewal period. Contact your success manager or sales team to discuss plan changes.
Need an exact number for your workflow?
Tell us your hours, languages and outputs and we will price it — custom volumes, multi-year terms and enterprise agreements included.